Refund Window
7 Days
from transaction date
Processing Time
3–5 Business Days
once approved
Refund Method
Wallet Credit
or original payment source
Refund Eligibility
Common scenarios and whether they qualify
ScenarioOutcomeEligible
Technical failure during sessionFull refund of session cost
Yes
Session ended by astrologer unexpectedlyPartial refund for unused time
Yes
Double charge / payment errorFull refund within 3-5 business days
Yes
Unsatisfied with consultation qualityReviewed case by case (contact support)
Yes
Changed your mind after sessionNot eligible — session already completed
No
Wallet balance withdrawalNot eligible — wallet is non-refundable
No
Request after 7 days of transactionNot eligible — outside refund window
No
How to Request a Refund
1
Email us at help.astrowalla@gmail.com with subject line: "Refund Request — [Transaction ID]"
2
Include your registered phone number, the transaction date, and a brief description of the issue
3
Our team will acknowledge your request within 24 hours and investigate the matter
4
If approved, the refund is credited to your AstroWalla Wallet within 3–5 business days
Note: Wallet balance recharges are final and non-refundable to your original payment method. They remain in your wallet and can be used for any future consultation on our platform.