Summary: We collect only what is necessary to run the platform. We do not sell your data. Your conversations with astrologers are private. You can delete your account at any time.
1. Information We Collect
- Phone number (used as your primary identifier — no email required)
- Device information including IP address, browser type, and operating system
- Usage data such as pages visited, features used, and session duration
- Payment information processed securely via Razorpay (we do not store card details)
- Chat session metadata (duration, astrologer, timestamps) — not conversation content
2. How We Use Your Information
- To provide, maintain, and improve our astrology consultation platform
- To process wallet transactions and maintain your account balance
- To match you with available astrologers based on your selected filters
- To send you important account notifications via SMS
- To detect and prevent fraudulent activity on our platform
- To comply with applicable Indian laws and regulations
3. Data Sharing
- We do not sell, rent, or trade your personal information to third parties
- Astrologers only see your session details — they do not have access to your phone number
- Payment processing is handled by Razorpay under their privacy policy
- We may share anonymized aggregate data for analytics purposes
- Data may be disclosed if required by Indian law, court order, or government authority
4. Data Security
- All data is encrypted in transit using TLS 1.3 industry-standard encryption
- Your wallet and payment data are stored using AES-256 encryption at rest
- We conduct regular security audits and penetration testing
- Access to your personal data is restricted to authorized personnel only
- We maintain an incident response plan for data breach scenarios
5. Your Rights
- Right to access: Request a copy of all data we hold about you
- Right to correction: Update inaccurate or incomplete personal data
- Right to deletion: Request deletion of your account and associated data
- Right to portability: Receive your data in a machine-readable format
- To exercise any of these rights, contact us at help.astrowalla@gmail.com
6. Data Retention
- Account data is retained for the duration of your active account
- Transaction records are retained for 7 years as required by Indian tax law
- Chat session logs are retained for 90 days then permanently deleted
- Upon account deletion, personal data is removed within 30 days
7. Cookies
- We use essential cookies for authentication and session management
- Analytics cookies help us understand how users interact with our platform
- You can control cookies through your browser settings
- Disabling essential cookies may affect platform functionality
Contact Our Privacy Team
For any privacy-related queries, write to us at help.astrowalla@gmail.com or reach out through our Contact page.